• Return Policy

    To obtain a refund, use the Contact page to send an email requesting a return authorization number (RAN).  Any returns that are received without an RAN will be discarded.  The return must be postmarked within 30 days of the original postmark of the order.  Opening a bottle constitutes satisfaction and no refund, for that bottle, will be given.  A full refund will be given for any and all unopened bottles.  Shipping charges will not be refunded.  Package all unopened items with the return authorization number clearly mark on the outside of the box.  Returns will be processed within one week of receipt for a full refund of the purchase price.  No refunds will be given for returned orders due to customer refusal.  In other words, if an order is not accepted at the time of delivery, or not picked up when a notice has been left at the shipping address, a refund will not be issued.

    If any Quantum Nutrition Labs products are purchased, they must have been shipped via UPS Ground and then returned, unopened, via UPS Ground in order for a refund to be issued.  Quantum products have been painstakingly protected from gamma radiation.  UPS Ground is the only carrier that does not irradiated its packages.  Therefore, Optimum Nutrition will only accept radiation-free Quantum products for refund.

    This policy will be overridden by product-specific refund policies which will be stated on the applicable product purchase pages. When no other return policy is stipulated, the aforementioned terms will apply.